Stubhub is marketplace and as such does not maintain inventory. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. Make Your Reservations Early and Adjust Accordingly. fully guided tours; guided private tours; self-guided tours; testimonials; about us Why Cant I Resell My Tickets on Ticketmaster, Ticketmaster Transfer Not Working, How to Fix, How to Fix Oops Something Went Wrong Error. Re: Possible to change ticket dates at Universal and Disney? Our newest experience, Beauty and the Beast, is a magical . Ticketmaster User reports indicate no current problems at Ticketmaster Ticketmaster offers tickets to events including concerts and sports venues. Set your price or use our recommended price and tap List tickets. No I just bought both the Universal and Disney tickets on . Also in some cases, per ticket exchange fee would be applied and shown at time of submitting the tickets for sale/exchange. 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Single (non-subscription) tickets for Broadway shows cannot be exchanged. Longer answer: Usually, most ticketed events (whether through Ticketmaster or any other platform) do not offer exchanges or refunds. Select the game that you transferred ticket (s) for. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. 5. This clause does not affect the terms of any clauses specifically providing for a right of refund. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. . We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). Always contact the appropriate Universal park to confirm the details of your particular pass. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. If the tickets are from a tour company such as virgin the date on the ticket is just valid from you can pick them up at any date from this date for one year :) 2. Tickets are purchased directly from the Ticketmaster website or app itself. 4. If you want to change the date, you're usually going to have to buy brand new tickets for the c Yes, this is normal. Once the recipient accepts your offer, you will not be able to cancel the . You'll get your money back and another fan gets to go to the show. Your order must not contain VIP, premium tickets or additional non-refundable items like merchandise. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. Under normal circumstances, Universal Studios tickets are non-refundable. You can add or remove guests from a reservation, but you cant give out an extra Universal Studios ticket if they already have someones name on them. Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. Can I Transfer Ownership of My Universal Tickets? You can transfer as many tickets as you like. You can consult all applicable terms and conditions here. Terrible system I will never buy tickets through Ticketmaster again. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. Except as provided in the previous sentence, this Ticket Exchange Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). Tap the Remove Listing button to the right of the listing you want to remove. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. Accepting Your Tickets Step 1 4.4 We cannot guarantee that Resale Ticket listings will be published and active within a certain time or that listings will appear in a particular order or in any search results, or that listed Resale Tickets will sell. What happens if events are postponed or rescheduled? In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. (e) You must not list duplicate, counterfeit or stolen tickets. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. 10.8 In certain circumstances, the fulfilment method may need to change, in which case we will notify you and confirm any instructions necessary to facilitate fulfilment of the Resale Tickets by the new method, including as follows: (a) if the delivery method is changed to "Collection" and you are provided with any personal data of the seller in order to facilitate such collection, upon collection of the Resale Tickets, you must delete and/or destroy any documents and other electronic or hard copy records containing the personal data of the seller; (b) if the delivery method is changed to postage, you will be required to provide a safe and secure delivery address and ensure that you are available to take delivery of the Resale Tickets; and. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. You will also be notified of the price paid for the Resale Ticket when it was purchased as a Primary Ticket. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). (h) You must ensure that seated Resale Tickets listed together are seated together, which means that the seats must be consecutively numbered and adjacent to each other. 16.1 If we delay or fail to enforce any of the provisions of this Ticket Exchange Policy, it shall not mean that we have waived our right to do so. At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. 5.7 You are responsible for ensuring the safe, secure and timely delivery of Resale Tickets to buyers. 7.2 We reserve the right to cancel orders and issue refunds to buyers where, in our reasonable opinion, a buyer is legally entitled to a refund for any reason and/or pursuant to clause 8, in which case no payment shall become due to you. Get stock market quotes, personal finance advice, company news and more. Please see our Fan Guarantee for exceptions. Hit 'Sell'. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. 10.10 Neither we nor the seller shall be responsible for any Resale Tickets which are lost, stolen, damaged or destroyed following receipt or collection by you and you acknowledge that lost, stolen, damaged or destroyed Resale Tickets cannot be replaced. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. This contract ends immediately after completion of the event to which the order relates. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. Calling is a 3 hour wait time. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Can You Change Universal Studios Ticket Date? 12.3 Capitalised terms in this Ticket Exchange Policy shall have the special meaning ascribed to them as set out within this Ticket Exchange Policy. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster . However, we will try to assist with resolving any such disputes; please see clause 15 for further details. If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 1. Help us improve this article with your feedback. However, sometimes the event organiser will request that tickets are not resold. If you contact Universal and cant change your reservation, its probably because your ticket is invalid. Now, everyone will use the NFL Ticketing Network. Your Tickets are not the part of Ticket transfer, resale or any third-party sites purchase. In such circumstances you grant us and/or the seller permission to provide your booking details for the purposes of assisting you to collect the Resale Tickets. If a buyer opts to cancel their order, they will be refunded. Ticketmaster offers the unique concept of Fan Guarantee. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. Did you find it helpful? Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. Find the ticket (or tickets) you no longer need. We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Selling Tickets. 2. 13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the ". There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. How to remove your listing: Manage your listing (s) through your Listings page. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. BUYER TERMS (BUYING AND USING RESALE TICKETS). Desired outcome: Two tickets in my mailbox that I've paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. Click the links below to navigate around or have a scroll and read it all! Set the price. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). With undated multi-day passes, they . If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. How do I sell my tickets on Ticketmaster? Listing Your Tickets 19. 3. Exchange by email Write VOID on the tickets you wish to exchange. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. 4. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. 1.8 Nothing in this Ticket Exchange Policy or our. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. If your event has been cancelled or isn't going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page. Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. Instead, it sat on your. New support ticket . Select CANCEL TRANSFER. AA/001 Ticket Transferability All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name). None of us can go on the new date in September. Purchasing Tickets. For some events, the layout and specific seat locations may vary without notice. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). Yes, and it takes just a few seconds to create one. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Halfway stop for lunch/refreshment and baby change at The Royal Exchange, where you will be given a 40 minute break before meeting back up with your guide. Validate the all information for ticket exchange and submit. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". Also Ticketmasters fan-to-fan exchange program allows ticket holders to sell or exchange their tickets with other fans, it is not designed for exchanging tickets for a different event. We believe bragging rights are in order. 392260 Views Oct 21, 2022 Article. How do I access and manage my game tickets for 2021 season? This may be that no action is required (because we will cancel the original tickets and reissue/deliver brand new tickets directly to the buyer) or that you must send the exact Resale Tickets ordered by the buyer within the delivery timeframe specified by us. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Please note, you must not post print outs of e-tickets under any circumstances, unless otherwise expressly authorised or instructed in writing by us to do so. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. Remember, the receiver's email address must be different to the sender's email address. How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? no invoices, letterheads, business cards or compliments slips etc.). All rights reserved. A full-service national event ticket marketplace. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. . If you bought tickets online, you already have an account - just sign in. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Can I Change Universal Tickets Bought Through a Third-Party Seller? What Happens If Ticket Prices Rise After My Purchase? Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Is Universal CityWalk Free? For some deliveries, a signature may be required. 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. In exchange for an initial payment, known as the premium, the insurer promises to pay for loss caused by perils covered under the policy . 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. Now, everyone will use the NFL ticketing Network Ticketmaster User reports indicate current... As such does not maintain inventory can I change Universal tickets bought through a third-party,! Lovely baby change inside the Royal Exchange, and lots of cafes around the area or payment. Artists, teams, plays and more manage your tickets on stubhub third-party! Etc. ) ) tickets for Broadway shows can not control the or! No current problems at Ticketmaster Ticketmaster offers tickets to us and conditions timely... 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