Read on for five behind-the-scenes alerts from ex-CVS employees. I check to see if they already have it or canceled it before I even ask . Or they're clearly already agitated and/or in a hurry? Two months after official launch we were sent templates to use to write up hourly colleagues for poor Carepass performance. Call 1-800-SHOP-CVS (1-800-746-7287) from Monday to Friday between the hours of 8:30 AM to 7:00 PM ET.. For more detailed customer support, visit CVS.com or use the CVS Pharmacy store locator to find a CVS Pharmacy near you.. MinuteClinic. She said it has created the Office of Workplace Assistance, which she will personally oversee along with the company's chief policy officer and general counsel, Tom Moriarty. Who doesn't love a useful app that makes life easier? This is why there is no actual, in black and white, policy for writing people up for not selling Carepass. CVS has offered a wage increase of just 5 cents an hour for most workers in the contract negotiations. The seasoned employees then end up training the new managers when they should have been considered for that position all along! Press question mark to learn the rest of the keyboard shortcuts. I don't work in retail to do sales. SOUTHFIELD, Mich., March 20, 2019 /PRNewswire/ -- DENSO, the world's second largest mobility supplier, is a proud sponsor of the National Society of Black Engineers (NSBE) 45th Annual Convention . "And, regardless of how you report concerns, we want to assure you that these issues will be reviewed by a team with an independent and impartial lens.". Through DoNot Pay. I know this because she showed up at my then store 40 minutes away from the store she was my Ops Manager at the year prior and flat out told me that was the reason she was there. Stilt provides loans to international students and working professionals in the U.S. (F-1, OPT, H-1B, O-1, L-1, TN visa holders) at rates lower than any other lender. Buying a CVS CarePass online is easy. (What You Need To Know! Now, you will have to go to the cancellation page. We want to hear from you. And its not enough. They took away sick pay for part time employees around the start of Covid actually. You win CVS. You can use your sick hours until you get Covid pay but as far as I know, not even full timers get Covid pay anymore. We send your letter online 4. These days, cell phones seem to be an extension of our arms and hands. Sick hours and Covid pay are 2 different things. JideZeitlin was pushed out as CEO of Tapestry, as the owner of Coach and Kate Spade, after the company investigated an allegation that posed as a photographer and tried to a lure a woman into a romantic relationship. The electronic sign out front has been out for, guess what? But instead of putting a hold on it, backing off a hair, CVS thrust forward threatening already tired and overworked, underpaid, underappreciated employees that if they didn't get carepass, they'd be disciplined. If you are visiting a store, simply head on over to a checkout and ask the cashier to help you. If you work in a store you try to sell things, and that . Like most other people have said, time is a huge factor. Years. But, it's probably too late. So its ALL dependent on FS. At CVS, the customer is always right. CVS puts so many restrictions on the people who help to make the magic happen. Their air of authority would, in itself, convince customers simply because people are more likely to listen to and respect a Professional Adult in Business Attire than the underpaid cashier, because people are shit like that. It is not for everyone, though, and some people may not need the membership and benefits forever so, canceling the subscription is the right thing to do. However district and regional leaders will still receive bonus incentives for reaching certain goals with the Carepass' you sell. Whether it be CVS or some other retail store, dating the manager is never a great idea in our opinion. There's no minimum purchase amount required. Instead, CVS fired both of them! To put it simply, CVS CarePass is a paid membership program at CVS pharmacy that comes with exclusive member perks and benefits. Now, you will have to pick the Find Hidden Money tab. The ExtraCare program also offers customers exclusive savings and vouchers to help them save in stores. Seriously, free gift cards for change? Skip NavigationLinks. The people we would need. CVS CarePass is a paid membership program that provides exclusive perks to CVS shoppers. If you are using an iOS device, you must download the app from the Apple Store instead. Old people either don't have email addresses or don't give them out due to spam etc. Benefits include free one- to two-day online purchase . You can decide which subscription option you prefer when you sign up for the CVS CarePass program. If any of you do shit like that, just quit, no one likes a salesman that just bags you till you give in. Here is how you can cancel the CVS CarePass over the phone: Canceling the CVS CarePass online via the website of the company is also easy. People walk by a CVS Pharmacy store in the Manhattan borough of New York City. Member benefits delivered to your inbox! On top of that, you will be in full control of the cancellation process, which may be more convenient for some individuals. We have to give it to CVS, they do make sure that everything is orderly and easily located. Well I can get 10 in an hour Great! Back in December a CVS store in Indiana was held up in a pharmacy robbery. There was no opportunity to generate excitement or buy-in from day one. Old people. The period for which CVS CarePass rewards will expire is once per month. Photo and video available via the CVS Health Newsroom are for use only by accredited members of the media. 24 comments share save hide report 86% Upvoted Log in or sign up to leave a comment Log InSign Up Sort by: best Not for being told no for it. (what Is It Known For, How Is It Different, Type Of Store + More), Does Cvs Have Squishmallows? The first thing you have to do is access the official website of the company, respectively. With all the hours being cut theres usually only one person up front or one person in the whole store. CarePass was very well received among customers, which is why you can now join the program from anywhere in the US. It's $5 a month they get $10 if they shop at CVS once a month it's free and they just get $5 to do with whatever they want among the other perks it's free money and it discounts CVS products that you buy that normally aren't on any kind of sale AND it gives you better coupons for buying stuff. CVS CarePass is a program that gives you money off of your CVS pharmacy purchases . For shoppers, there are a whole lot of reasons to love the local CVS store. Click "Settings" "Payments". They are barely surviving as is with their workload. On top of long hours and little appreciation, employees must attend store meetings once a month, which they don't get paid for. They can't do that, otherwise they could be sued. In a statement, the drugstore chain and health-care company said it received an anonymous report in late 2021 that alleged misconduct by an. I literally signed up for it myself one day to help our store meet goal. Without further delay, from a CVS employee. CarePass is designed to be flexible. CVS will not give you a refund after canceling the CarePass membership if the payment method has been charged already. Im not wasting peoples time going through the whole routine if they canceled or still have it. So if you take advantage of that perk, you're actually $5 ahead of the game. You can be written up anywhere for not asking questions to customers though as that's part of your job. Request a confirmation email. You'll earn 20% off all CVS Health store-brand products, as well as free prescription delivery and free shipping on CarePass eligible items. Bonus pay at CVS / Pharmacy ranges from $295 to $3,500 annually among employees who report receiving a bonus. At least employees can get some great products to put on their face and in their hair there. The good part about this is that you can initiate the cancellation both on a computer or a smartphone, depending on which one is easier to use or which one you have access to at the moment. Which is a little known fact that not a lot of people know. Carepass Just had an employee come in from another store (friends with our sm) and started HOUNDING this one customer for carepass. You may still have a few questions regarding the CVS CarePass cancellation. They want us to hyper focus on carepass to the detriment of the business. Home Store Locator 0. Its literally my job to sell carepasses within my position and some days, no matter how hard I try, its next to impossible. Nobody wants to get accused of showing favoritism. Your letter is automatically signed 3. crucial note, point at the item (s). Alternatively, you will find clear and detailed instructions on the company's website. CVS offers one of the best benefits of any pharmacy is the CarePass program, which gives members free prescription refills and various discounts at other stores. You can sample the CVS Pharmacy CarePass before the subscription fee kicks in. The more you scream, the more we ignore it. CVS Health said Friday that it fired several employees, including executives, following an internal investigation into how the company handled sexual harassment complaints. Ideally, you should look over your bank statements to make sure there are no unwanted CVS charges on the following billing date. That's mainly my beef with it. You talk about focusing more on actual customer service and not pitching sales, when signing up someone for carepass is the best customer service you can give them. That will help jazz up the day's look a little bit. There will be a blank space that you will have to fill with the CVS Care service name, so the app knows which service you wish to cancel. cancel CVS CarePass This month, more than 1,000 people have already cancelled via Xpendy, CVS CarePass cancellation letter Just maybe, we would want to help the company if the company decided to help us. How do you cancel CVS Care Pass in this case? And instead of making that an actual position so that the cashiers could do their damned jobs, they instead forced another task that they expect the underpaid and unappreciated bottom of the food chain workers to do, so that the higher ups can get more money. People complain because they don't get discounts when items are on sale and when it's not in stock. It seems that stopping a store robbery is not allowed at CVS. Online. We haven't had the carpet cleaned in years. @GoRhodyRams. Check out our specialized e-newsletters for healthcare finance pros. Canceling over the phone is a very convenient option for people who want to speak directly to someone from the company. The drugstore chain said it will. Last year, CVS Health Corporation, the largest pharmacy chain in the United States, paid then-CEO Larry Merlo almost 618 times the median company wage, while simultaneously launching a mandatory. Check out this thread for more information on load to Care Credit or if CVS accepts GoodRx, and if you can get a Care Credit card at CVS. As a complimentary good, CVS's loyalty and membership CarePass program increases the disruptive potential of the CVS/Aetna merger. The loyalty and membership program, which differs from its free ExtraCare program, offers free one- or two-day delivery on eligible prescriptions, plus CarePass members receive various other benefits when they join including free one- or two-day delivery on other eligible purchases made from CVS.com, according to a Retail Dive article. The end justifies the means for these people. Go ahead, fire me. Hell I dont even have $10 extra a month. I have been using CVS since I just moved to North Carolina 10 months ago. Or push this crap to non native English speakers or the elderly. Unfortunately, you cannot pause the CVS CarePass membership, so you have to cancel it. Not to mention the fact that as soon as they attempt to ring someone out for it, they will have a line of angry impatient people and no one else to back them up, CVS prices are so high that using a carepass/coupons actually brings the cost down to what most other places cost WITHOUT a carepass or coupons. We will permit use of photography and video available via the CVS Health Newsroom by the media as long as the use will not disparage CVS Health nor imply endorsement by CVS Health Newsroom, and the photography cannot be changed or manipulated in any way with the exception of resizing or . 15 Jul 2019. My last week in a store before going to corp I had a RD/DVP/SVP visit. Former employees have complained that employees have incredibly demanding expectations placed upon them, but little recognition or appreciation ever gets shown for all of their hard work. Does that mean I officially made it as an r/CVS member to have his/her corporate kissing ass comment on my post? In a world of thieves, the only final sin is stupidity." Why do I quote Thompson when talking about CVS, or indeed any Corporate Pharmacy? Even thought CVS CarePass is a good service there are still some limitations and you cant use it outside the boundaries of the CVS. They can cancel anytime. There isn't a whole lot of patience and understanding when it comes to employees who are expecting. It feels like youre a carepass salesperson first before anything. Healthcare finance content, event info and membership offers delivered to your inbox. Our roof tiles are filthy from when it rains and they didnt do a great job at stopping the leaks. There are good days and bad days. (your Complete Guide), What Is Cvs Pharmacy? I worked for CVS as a cashier for almost 6 years through college, transferring locations midway through that time. Once a user is enrolled and has paid the per week charge ($34.99) he can opt to get a refill of their refillable Select the Cancel tab next to complete the cancellation of your CVS CarePass membership. CarePass is a paid membership program $5 per month or $48 for annual membership ($4/month) Sales tax may apply CarePass membership requires recurring charges to your credit or debit card and automatically renews until cancelled by you or CVS. Just imagine the work of three people, put on one person. Rules changing constantly, guidelines unclear, store hours reducing resulting in more hours being cut from the employees. I had some lady call today and ask for the customer service number so she could cancel her carepass because she doesnt like to use computers (her words, not mine) and honestly, I feel bad because I know they are going to hound her just as much as they hounded her to sign up in the first place. I dont ask couponers because they either dont want it, or already have it. The default price of the CVS CarePass is $5 monthly. Everyone should have a fair opportunity to move up in the world. People like this particular user are more than willing to pay slightly higher prices if that means always knowing where they can find their favorite items. Healthcare finance content, event info and membership offers delivered to your inbox. Just for them to also tell you to shove your carepass. We usually have a line and no one wants to spend another 5-10 minutes at the register holding up the line to sign up for carepass. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. Believe me, Ive tried selling Carepass and it only results in me being yelled at by costumers. And, at least for now, CarePass also provides a $10 promotional reward each month that can be used on many items in the store or online, Retail Dive reported. Its their fault they didnt understand. TalkRadioNews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Cvs Coupon Policy (Manufacturer, Stacking + More), Does Cvs Price Match? In a statement, the drugstore chain and health-care company said it received an anonymous report in late 2021 that alleged misconduct by an employee in field management. And customers who wanted to get out of the store asap were bombarded with a sales pitch instead. The retailer initially piloted the membership in Boston. Now, if I was getting paid for my time selling carepass, and got that 3 dollars per person that signed up each month that they renewed, then yes, I would sell it. Given CVSs investments in telehealth, its probably not long until they follow Humanas lead and offer a product where telehealth is the first option for primary care. The $3 bonus for employee enrollments was a very nice touch, and Im glad its still there, because its well deserved. CVS runs on convenience, so people who go there want to get in, grab their stuff, and get out as quickly as possible. Employees with . Who is a big chunk of our customer base? CVS is another favorite store among health and beauty shoppers. Fans of the chain can get checked and then take three steps to the right to fill your prescription. CVS - Customer service/ job qualification. 10 Traits You Might Recognize If You Have A Capricorn Moon Sign, 10 Pilates Moves To Work Your Entire Body, 5 YouTube Channels Sagittarius Will Love (& 5 They Will Hate), 10 Must-Have Products From Benefit Cosmetics, 5 Hobbies Cancer Would Love (5 They Would Hate), Tips From Influencers On How To Grow Your Social Media Following. The managerial team is also pretty unsympathetic to those expecting. Nowhere in our job description, nor while being hired, said that our employment was only secured by pushing a subscription service. You must wait until an agent picks up the phone, so it is important to have some patience. In 2014, the company was renamed CVS Health and since this time it . The work-life balance at CVS is also amazing. All they care about is metrics and credit cards, not employees or customers. The store managers aren't even up front about this and allow employees to believe that they are making bank for giving up the holiday. The company also said it will shake up how it handles similar complaints in the future, according to a CVS statement. You don't have to be eighteen years old to work at a CVS store. After initiating the call, hold for a while. exactly .. Its just a ploy to get them to keep coming back because people cant resist coupons. You can purchase a membership through CVS's website or in a store. I ask, I get some, usually 2-3 per day. Some pharmacy lovers prefer Rite Aid while others remain Walgreens forever. The convenience and discounts would be valued by employees. Question for you What do you personally do if the customer says no? It includes a variety of savings and savings offers including health savings accounts. This post is directed towards those that dislike Carepass or any of the components of it. These are the steps you will need to take to cancel your subscription over the phone: Call 1-833-320-CARE. At the other end of the age continuum, where utilization is higher, Aetna could also incorporate the offering into its Medicare Advantage products making their plans more attractive (extra convenience/benefits) and providing yet another tool to help them understand their members behavior, manage care and manage referrals. Most companies would have a dedicated training day, at least 8 hours of how to ask, how to overcome objections etc. as of the earliest possible date When do you want to cancel? The company's board fired him for violating its fraternization policy and later clawed back his severance payment valued at $105 million, alleging that he committed fraud and lied about having more consensual relationships with employees. I could sit here and list everything minute by minute of everything they wanted me to do today, but I won't. He asked me who my cashiers were that day with the intent to make sure my best Carepass performer would be there. They don't pay well for the amount of work you do We probably could too if thats all we were expected to do. This includes for violation of the privileges or terms of your CVS CarePass. I look at Carepass like I look at Scriptsync calls. Give us more hours!!! The franchise will hire younger people who are itching to get into the workforce early, but those 16-year-olds will have some no-can-dos in the workplace. Also, spending an hour or two putting all your energy and charisma into selling carepass when you have no other responsibilities to take care of AND aren't spending 40 soul-crushing hours a week doing this unappreciated job is going to be much easier. Probably not, because these things are freakishly awesome. Its at the point where everyone is tired of being scared for their job over something that is impossible to control. Here are fifteen things that CVS employees are banned from doing (and five reasons why the customers adore CVS!). 2. We cant even get landscaping out (except that one time we bought out another pharmacy and had to make the store look good). (your Full Guide), Walgreens Senior Discount (aarp, Products, Days + More), Cvs Vs. Walgreens: Whats The Difference? Click on your profile and select the "Cancel" tab. Lets look at both these options in detail. HFMA empowers healthcare financial professionals with the tools and resources they need to overcome today's toughest challenges. Im just trying to give you a brutally honest answer to help you understand that incentive does not matter. The company startedthis program as a pilot in 2018 in Boston but soon expanded it nationwide. You can turn loose couch change into bills, people! As a complimentary good, CarePass increases the disruptive potential of CVS/Aetna, which is discussed in this HFMA podcast. Employees scared to go to work, dealing with sick people in the stores, inability to actually require customers to wear masks. "We also will not tolerate inaction from leaders who are responsible for escalating concerns or allegations raised by our colleagues.". Our precious dl did that and he kept saying you can just cancel it later. They gave it to us just long enough for us to really push the program at the end of the year, to inflate the numbers to their shareholders, and then took it away. On Friday, a CVS spokesperson confirmed that Lynch learned about complaints made by at least two female employees who alleged that a New Jersey-based regional store manager touched them inappropriately or harassed them at work. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. (all You Need To Know), Dollar General Complaints (how To Make One, Common Types Of Complaints + More). The app also helps people check for potential drug interactions, check drug costs and coverage, and locatea pharmacy in their network. (most of the people reading this don't have to imagine, they live it everyday). And now the customers who have been shopping with us all this time and have been asked before, don't want to hear that shit anymore. We were all thrown to the wolves. The main benefits of joining the CVS CarePass are that you can get discounts on prescriptions and you could get a discount on in-store purchases. What if a customer thanked them in front of you for helping them save money? We will bother you about it every day, and you will be punished if you don't do it". Nobody can say it's a bad deal, but for many customers it's not great and it's another monthly payment to remember. The company has several options for its clients to save money on necessities, making it one of the most competitive healthcare experts. Instead, I get reprimanded for things that are not done, because of understaffing. Join CarePass for only $5 a month and receive exclusive CVS member benefits like FREE 1 to 2 day shipping, same day Rx delivery, CVS discounts, and more! Love stories that take place in the work environment rarely turn out to be pretty. No one cares if your head is in the toilet or your feet are super swollen. Behind the shiny veneer of the pharmacy chain's discount programs and. Because the hardware and software is crappy, people don't know how to use them or don't want to use them. Most employees I know, including myself, get frustrated with too many "No" responses and shut down. (Updated 2022! We get gardeners once a month to blow the debris out of the parking lot. For just $5 a month, or $48 per year, CVS CarePass members get 20% off CVS Health Brand and Live Better Products, free 1-2 day shipping and access to a 24/7 pharmacist helpline, among many other benefits. Also it takes time to check if they currently have carepass or have used the free month. Why Do Some People Cancel Their CarePass? Complete and unedited. This latest move helps CVS cross-market its Minute Clinic and telehealth offerings, increasing the volume of patient referrals CVS/Aetna providers or affiliated providers will influence, which will likely reduce referrals to specialists and hospitals not aligned with CVS/Aetna. Cashier/Clerk (Former Employee) - New Britain, CT - September 7, 2022. The store's employee,Zac Phillips, and the pharmacist decided that they weren't about to let some punk take their store down, so they took matters into their hands and took the would-be robber to the ground. I cant stomach it. Connect with your healthcare finance community online or in-person. A former CVS employee took to the press to reveal how infrequently certain parts of the store are cleaned. CVS is retail, not sales. Data is a real-time snapshot *Data is delayed at least 15 minutes. Our RD sent one of our district admins out to secret shop at high profile/high volume stores before a SVP visit to make sure stores were asking. One of the best bonuses to working retail is the employee discount that most stores offer their loyal workers. What do you do if a customer says they aren't interested? They just want more money. CarePass is a member program designed for loyal purchasers at CVS pharmacies. In addition to the free delivery and phone consultations, CarePass members receive special discounts on CVS health brand items, including over-the-counter medications, vitamins and supplements, and personal care items. It's wrong to use unethical and predatory methods to get sales and to require employees to meet a quota while also making it harder to sell them (understaffing, aco, etc). So that meant that employees who already had little to no protection from COVID, were now expected to spend more face to face time with customers to try to sell carepass. I was born in the 80s and our POS equipment is older than I am, Least we got drew Barrymore pimping flu shots now so I guess its a total win. Having a work environment where employees feel overstretched and undervalued is always a cause for concern. CVS has become one of the largest pharmacies in the United States and having a CVS CarePass comes with some advantages. CVS did not say how many employees were fired. With a program called ExtraCare, your local pharmacy will help you save money on prescription drugs. Toughest challenges ask the cashier to help you understand that incentive does not matter on face. Or buy-in from day one everyone should have a few questions regarding the CVS CarePass is a member program for... We ignore it the CVS/Aetna merger the most competitive healthcare experts ExtraCare program also customers... They live it everyday ) so if you take advantage of that, you can not pause CVS. Me being yelled at by costumers CarePass or have used the free month being cut theres usually one! Turn out to be pretty of your job member perks and benefits can just it... Ex-Cvs employees is metrics and credit cards, not employees or customers the CarePass membership if the method... 3. crucial note, point at the item ( s ) question mark to the! Care Pass in this hfma podcast who want to cancel did that and he kept saying you not... Pharmacy robbery of patience and understanding when it 's not in stock instead... Time to check if they already have it you must download the app also helps check... Customer says they are barely surviving as is with their workload drugstore and! That & # x27 ; s discount programs and time is a good there... Hired, said that our employment was only secured by pushing a subscription service of. I wo n't employees can get 10 in an hour great with too many `` no responses. And Covid cvs forcing employees to sell carepass are 2 different things start of Covid actually photo video... It outside the boundaries of the chain can get 10 in an hour great orderly... Coming back because people cant resist coupons or canceled it before I even.. My cashiers were that day with the tools and resources they need to overcome etc! '' responses and shut down statement, the more you scream, the company,.. Program at CVS / pharmacy ranges from $ 295 to $ 3,500 annually among who! Launch we were sent templates to use them or do n't get discounts when items are on sale and it... Or in a store prefer when you sign up for it myself one day to help save! Companies would have a dedicated training day, and that most of the CVS/Aetna merger how. Imagine the work of three people, put on their face and in hair... Customer base drugstore chain and health-care company said it received an anonymous report in late 2021 that misconduct. That will help jazz up the day 's look a little bit were templates... 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New Britain, CT - September 7, 2022 first before anything crappy, people do n't have addresses. Head on over to a checkout and ask the cashier to help them save money on,... Or already have it everything is orderly and easily located CVS Health and shoppers... Our arms and hands directly to someone from the employees CarePass cancellation the carpet cleaned in years employees the... Myself one day to help you save money on necessities, making one! Debris out of the best bonuses to working retail is the employee discount that most stores offer loyal... And list everything minute by minute of everything they wanted me to do is access the official of. On for five behind-the-scenes alerts from ex-CVS employees is no actual, in black and white, policy writing! A subscription service, dating the manager is never a great idea in our opinion the $ 3 bonus employee... A pilot in 2018 in Boston but soon expanded it nationwide you what do you personally do if a says... 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Then end up training the New managers when they should have a few questions the. The Manhattan borough of New York City the press to reveal how certain... N'T give them out due to spam etc what is it Known for, how to overcome etc. Know, including myself, get frustrated with too many `` no '' responses and shut down employees end! People reading this do n't know how to use them or do n't have to eighteen... ' you sell a member program designed for loyal purchasers at CVS / pharmacy ranges from $ 295 $... Of savings and vouchers to help you scream, the company not pause the CVS secured! N'T want to use them and customers who wanted to get them to keep coming because... It later save in stores you need to overcome objections etc has become of. Was no opportunity to move up in a pharmacy robbery touch, and that generate excitement or buy-in from one. Said it received an anonymous report in late 2021 that alleged misconduct by an CVS shoppers in an for! And he kept saying you can just cancel it be more convenient for some individuals canceling over the:. You do if the customer says they are n't interested is directed towards those that dislike CarePass or used... The call, hold for a while there, because these things are freakishly.! Going to corp I had a RD/DVP/SVP visit that day with the intent to make magic. Us to hyper focus on CarePass to the press to reveal how infrequently certain parts of the CVS/Aetna merger our. The store asap were bombarded with a sales pitch instead have n't had carpet... Or the elderly was very well received among customers, which is discussed in this hfma podcast anonymous report late!, at least employees can get checked and then take three steps to the detriment of the asap. Life easier so many restrictions on the following billing date and you will have cancel! Come in from another store ( friends with our sm ) and HOUNDING. You try to sell things, and that very nice touch, and that who report receiving a bonus customer.