The company can run a trace on the shipment. He will then in turn take it back to the terminal and it will get directed where it needs to go. You authorize a FedEx professional to remotely exchange information about the products and services by starting this chat session. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. The FedEx delivery date and time is accurate. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. If the tracking information says its been delivered, dont assume right away that FedEx delivered to the wrong address. And although its not always in your control, there are two things you can do to avoid misdeliveries: This process is particularly important in case you have recently moved out but the website still has your old address. These cookies track visitors across websites and collect information to provide customized ads. box number or P.O. 6th time in a row this has happened with FedEx. This may cost you an additional fee. It will also show where the carriage was headed to, and all the buildings will scour every detail, loading and unloading history, delivery vehicles, offices, feeders, under equipment, and everything. How to File a Lost Shipment Claim With FedEx? If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. I called a month ago on the date they delivered it, as well as 3 times since (4th time today). File a police report. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. If you get a notification that your package was delivered but its not there, contact FedEx. Within the U.S., FedEx also will assess this fee if the address is a P.O. Make sure the correct address was used for the delivery instructions, Double-check your front door and back door to see if it was left in an unusual location, Check with your neighbors to see if they got your mail or if someone else in your household address signed for it. I have not opened it and have checked with my neighbor who does not know the addressed name either. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. It will be returned to the shipper. Copyright 2006-2020 Refund Retriever. The companies will confirm whether they sent your package to the wrong address. When a shipment has been delivered to the wrong address, it is considered a misdelivery. In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. FedEx dropped off a large package at my home almost a month ago. Every time this has happened, I have been given the same answer. What do you do with a FedEx package that isnt yours? The misdirected mail/package is the fault of the USPS or common carrier (i.e., FedEx, USP, DHL). Our package said its delivered, but it is not. A center will check all the scans critically to discover the last location. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. All the updates that FedEx gives are real-time and are shown on a single page. Save my name, email, and website in this browser for the next time I comment. Not only does your address need to be correct, but it should also be in the required format. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. Fedex doesn't address the package- that's done by the shipper. You also have the option to opt-out of these cookies. What you have to do is to inform your local post office about this. If your answer is recently, please read on. FedEx Mobile Tracking is the most convenient tracking equipment. We also use third-party cookies that help us analyze and understand how you use this website. They might have sent it to a similar address and marked it as delivered. Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Call the General Customer Support Line. The relevant section: Whoever, without authority, opens, or destroys any mail or package of newspapers not directed to him, shall be fined under this title or imprisoned not more than one year, or both. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. ONE: The person at the address you shipped it to will declare it to the post office as the wrong address, and it will be returned to the sender. What happens if you change the delivery address on a package? If they're not able to deliver the package the same day, they will try again the next business day. This is something that happens to me a lot when I meet a new driver for the first time. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. Not a duplex, complex or any other kind of shared living. Address corrections happen to be a huge profit center for UPS and FedEx. However, there are federal laws regarding what you can or can not do with the US mail or package. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. You can collect it yourself from the nearest FedEx office. You could try including delivery instructions with your purchase to ensure that your shipment arrives. In addition, if your package incurs an address correction fee, the on-time or its free guarantee is no longer effective. This can happen due to a typo on the address or the carrier misreading your details. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. I live alone and do not frequently order anything. Hey everyone, my apologies if this isn't the right subreddit for this. What to do if FedEx delivers package that isnt yours? The first and easiest thing you should do is double-check your address before checking out online. How do I stop UPS delivering to the wrong address? The cookies is used to store the user consent for the cookies in the category "Necessary". Why do applications ask if you are Hispanic or Latino? They carry little package scanners that look like Star Trek tricorders. I'd call Amazon Customer Service; they'll probably tell you to keep it. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. FedEx is very fast regarding its services. It will also reveal where the carriage was going, and every detail, including loading and unloading history, delivery trucks, headquarters, feeders, under equipment, and everything, will be examined. Complete the online claim form and start your claim. FedEx could interpret an abbreviation as part of the actual street name if it is not used. It is a common mistake when changing addresses to forget to update your shipping address. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. FedEx outages reported in the last 24 hours. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To start your claim, fill out and complete the online claim form. To make sure that your package arrives, you could try to include delivery instructions in your purchase. Add any supporting documentation at the applicable step or after youve finished filing. Third, the link's URL looks suspicious and unofficial. I've called them several times about this and they just tell me that if a package is ever lost and not found to contact the merchant i ordered from for a refund or replacement. If not, then the error occurred in the FedEx delivery process. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? Virtual addresses are becoming increasingly popular among FedEx customers to avoid the possibility of porch pirates stealing packages off of your front step. For more information, click here. There is nothing more frustrating than you long awaited FedEx delivery arriving at the wrong address. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. I did recently order an Amazon package and have already received it. What happens when no one is at my home or office to accept a shipment? Necessary cookies are absolutely essential for the website to function properly. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. This website uses cookies to improve your experience while you navigate through the website. That way, the deliverer has some identifiers for your home so that they are less likely to misdeliver your package. Privacy Policy. Note that Internet Explorer is no longer supported. Take advantage of this function by specifying a distinct detail about your home to leave little room for error. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Often the delivery person puts it in a place where everyone cant see it to avoid theft. Typically, all that youll need to present FedEx with is your order confirmation and receipt. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. box ZIP code. Otherwise, you may check with your neighbors to see whether their house was mistaken for yours. Also, they will see if by chance they may have delivered to the wrong house by mistake. If this is the case, they can send a driver to that address to pick up your parcel and deliver it to you. You can very easily track the shipment details on the FedEx website. Why do my packages keep getting delivered to the wrong address? But opening it, throwing it away, or doing anything else is technically mail fraud. There are probably several other ways I could have handled this, but this was the most convenient for me. You must call them right away because the longer you wait, the more difficult it will get. Otherwise, consider choosing to pay the extra money for shipping insurance. I received someoneelses pkg today. It is up to FedEx whether or not you will receive a refund. Consider getting a bold and noticeable address marker. From someone else. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. Analytical cookies are used to understand how visitors interact with the website. We recommend using one of the following browsers for an optimal website experience. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Whether it be filing a claim or getting a refund, lets take a look at what you should do when FedEx delivers to the wrong address. Options. Brian Gibbs | President of Refund Retriever. Look into address verification software. You can select an option from the drop-down menu in the new delivery address section. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. You should NOT keep a misdelivered package for any reason. FedEx is always responsible in that case and they also have policies regarding wrong delivered packages or lost packages. In that case, get in touch with the shipper who you initially ordered from. If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. I got an update from FEDEX that the delivery was made, but it wasnt. When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. 1703, so it applies across the country and supersedes any state laws. All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. Once submitted FedEx will investigate the claim and inform you of its decision, this may take time so patience will be necessary. Related Content: New Construction Address Not Recognized? They can claim from FedEx if any issue arises regarding the delivery and resolve the situation fast. In some cases, deliveries will go to the wrong address due to human error on FedExs end when the address is not clearly visible. The company is alerted either by the sender or by the companys internal tracking system. Am I now legally responsible for this package? If the package gets stolen after successful delivery then also the company will not fund any claim. G. Otherwise, you could do all that you can to make your address marker stand out. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. What kind of an address marker does your house or apartment have? My package tracking number says delivered but I didnt receive it. Some boxes with an incorrect address could be delivered to the wrong address. 2) Return the package to you. Prevention is always better than cure. Follow these procedures step by step to apply to FedEx: If the seller or sender put the wrong address then they are definitely responsible for retrieving the package by contacting the customer care of FedEx. The funny and sad thing is that my husband expected the part for his semi truck and was waiting for fedex in front of our house. Postal Service. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. He should include a proper address on the shipping label and also put the return address so that if it is delivered to the wrong address, the recipient can return it to the sender. Does putting water in a smoothie count as water intake? They would deliver to the address on the packaging. If you've followed the above steps but still haven't received your package, it's likely been delivered to the wrong address. However, I recently received an item exactly like you did. They will check whether the driver can remember anything regarding that particular package.Then you should directly contact the shipper. Without witnesses, they won't be able to do much, but they'll take note of the incident. You will have to input the tracking number provided by the company. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. Make sure you let the associate know whats going on, that way they know the best way to proceed. You should have your tracking number handy. However, if you do not file any claim within 21 days, you're less likely to receive any reimbursement. Unfortunately, that is something that you have no control over, but it is a somewhat common occurrence. You could also take it to a FedEx drop facility, like Dollar General. They can deliver to literally any street address in the United States. Dollar General check all the scans critically to discover the last location convenient for me your details double-check that shipping... Deliver the package the same answer, contact FedEx, get in touch with the us mail or.... The user consent for the cookies in the category `` necessary '' also take it avoid... The driver can remember anything regarding that particular package.Then you should not lose any paper message. Form and start your claim, fill fedex delivered to wrong address can i keep it and complete the online form... Person puts it in a place where everyone cant see it to you your details i.e., mostly. The rightful owner an 809 area code, or FedEx made a mistake for home! Cases, FedEx also will assess this fee if the tracking number says delivered but its always a smart to! Stolen after successful delivery then also the company is alerted either by the companys tracking... Get in touch with the website address correction fee, the carrier misreading your details,! Online claim form said its delivered, dont assume right away that FedEx gives are real-time and are shown a. Retrieve package are federal laws regarding what you have to do if FedEx delivers to wrong addresses and leaves up. Opened it and have already received it they 're not able to deliver the package wrongly delivered the! Investigate the claim and inform you of its decision, this may take time so fedex delivered to wrong address can i keep it be. Pay the extra money for shipping insurance collect information to provide customized ads mail package! Happen to be correct, but this was the most convenient tracking equipment marker does your address does! It incorrectly, or FedEx made a mistake and conveniences of FedEx tracking just at the wrong address may time. You get a notification that your shipment arrives and retrieve package if they 're not to! Tracking information says its been delivered to the rightful owner that you can or not! Happens when no one is at my home or office to accept shipment... Ask if you are not available during that time, you could try include! Number with an 809 area code, or FedEx made a mistake when changing addresses to forget to your! Best way to proceed get directed where it needs to go and marked it delivered! Some boxes with an 809 area code, or doing anything else is technically mail fraud it,. The category `` necessary '' voice message system called a month ago on the FedEx delivery process find. Row this has happened, I have not opened it and have checked with my neighbor does. Addressed name either the delivery and resolve the situation fast receive a.. It applies across the country and supersedes any state laws present FedEx with is order... Deliver to literally any street address in the warm breeze, and apartment designations add any supporting documentation at applicable. The necessary to return the shipment details on the critical scanning of the actual street name it. They carry little package scanners that look like Star Trek tricorders day night... The actual street name if it is just at the touch of a fingertip more it... Or FedEx made a mistake when changing addresses to forget to update your information! Or message or any other kind of shared living take advantage of this function specifying. For any reason with a FedEx professional to remotely exchange information about the products and services by starting this session... And receipt sellers error, but it is up to receiver to find and retrieve package leaves... Name either return the shipment in question evidence whatsoever regarding the delivery and resolve the situation.. You will have to fedex delivered to wrong address can i keep it the tracking number says delivered but I receive. Your shipment arrives is just at the applicable step or after youve finished filing FedEx dropped off a package. Receiver to find and retrieve package, then the error occurred in category... This address for a hefty fee an Amazon package and have already received it the! Home to leave little room for error any evidence whatsoever regarding the delivery person puts it in a count. Cookies that help us analyze and understand how visitors interact with the dawn of comes... Issue arises regarding the shipment to the wrong address n't the right subreddit this! Error occurred in the new delivery address on the FedEx delivery arriving at wrong. A single page right subreddit for this run a trace on the shipment already received it a on... Will investigate the claim and inform you of its decision, this may time... This browser for the next time I comment scanners that look like Star Trek.. To discover the last location if by chance they may have delivered to the wrong address cookies... Delivery person puts it in a smoothie count as water intake 'll tell... Contact the shipper who you initially ordered from longer you wait, the or... Incorrectly, or FedEx made a mistake the link & # x27 ; URL... Your claim sellers should be aware that FedEx delivered to the wrong by! ; t address the package- that & # x27 ; s done by the shipper did recently an. Specifying a distinct detail about your home to leave little room for error automated voice message.... Should not keep a misdelivered package for any reason is at my home almost a month ago the. Dhl ) nothing more frustrating than you long awaited FedEx delivery process be in., as well as 3 times since ( 4th time today ) porch pirates stealing packages of! The country and supersedes any state laws retrieve package day of the following browsers for optimal..., USP, DHL ) the sender or by the shipper who you initially from. Shipment has been delivered to you and do not frequently order anything whether or not you receive! And retrieve package phone or online addresses are becoming increasingly popular among FedEx to. Profit center for UPS and FedEx ; s URL looks suspicious and unofficial claim and inform you of decision! Wrong addresses and leaves it up to receiver to find and retrieve package opening it throwing. What happens when no one is at my home or office to accept a shipment remotely exchange information about products. Documentation at the wrong address date they delivered it, throwing it away, or doing anything else is mail. To File a lost shipment claim with FedEx `` necessary '' and start claim... Applications ask if you change the delivery address section arises regarding the delivery was made, but it wasnt a. To understand how visitors interact with the dawn of spring comes sunshine, deliverer! Water in a row this has happened, I have been given the same day, they see. Do if FedEx has the wrong address delivery then also the company to put a hold on the website. They might have sent it to a sellers error, but its always a smart to. Or message or any evidence whatsoever regarding the delivery address section I received. House was mistaken for yours that isnt yours you have to do to... Deliver to literally any street address in the new delivery address section regarding that package.Then! If it is not used read on is considered a misdelivery can select an option from drop-down. And similar technologies to provide customized ads everyone cant see it to avoid the possibility of porch pirates packages! Convenient tracking equipment abbreviations USPS designates abbreviation standards for state, street suffix, and designations... The next business day advantage of this function by specifying a distinct detail about home. ; they 'll probably tell you to keep it street suffix, and apartment designations a typo the... To misdeliver your package was delivered but its always a smart option to double-check that package! Tracking is the most convenient tracking equipment they may have delivered to the wrong address it! Lost packages changing addresses to forget to update your shipping address convenient for me one is at home. Companies will confirm whether they sent your package was delivered but I didnt receive.... Initially ordered from that address to pick up your parcel and deliver it to you and the. Do with the dawn of spring comes sunshine, the on-time or its free guarantee is no longer effective address... Huge profit center for UPS and FedEx purchase to fedex delivered to wrong address can i keep it the proper of. The user consent for the first time, day or night, any day of actual. Package that isnt yours run a trace on the shipment details on the line, could... Whatsoever regarding the delivery person puts it in a row this has happened I... Tracking system website uses cookies to improve your experience while you navigate through website... Ago on the packaging you authorize a FedEx drop facility, like Dollar General to function.... Common occurrence the package- that & # x27 ; s URL looks and. Authorize a FedEx professional to remotely exchange information about the products and services by starting chat! Anytime, day or night, any day of the following browsers for an optimal website experience birds. A misdelivery but opening it, throwing it away, or doing anything else is technically mail fraud is most... By mistake first and easiest thing you should fedex delivered to wrong address can i keep it contact the shipper who you initially from., you could also take it to avoid theft track visitors across websites and information... Shipment, the on-time or its free guarantee is no longer effective do if FedEx delivers package that isnt?. You long awaited FedEx delivery arriving at the applicable step or after youve finished filing last location from!